FAQ - Questions / Answers BOOSPA

• You can use our search engine. it's a dynamic powerfull tool, it will display the best items in accordance to your search request. It's updating with each new caracter.
• You can use the principal menu using "category page".
  You just need to put your mose on the "Universe" (Spare parts, Spas, inflatable sapas...) on the main toolbar .
  The complet list of each categories for each universe will be appeared. Next, select the correct category. Some categories have additionnal filters to help you to find easily your item.
  
  
  In the following example : We went to the category "Reducers", we're lookin for a reducer 1 inch Female/Female. The item "Reducer 1" to 1.5" F/F appears.
• You can find in our website, specific page with special search engine to help you to find item with specific caracteristics . You can access to these pages following these links :
  • Spa covers
  • Spas filters
• You don't find your parts?. Don't worry, we can help you. Contact our customer service by fill this form : Technical request

• If with all your researchs, you don't find your item. Don't worry, our team will help you. Contact now our customer service by submit to this technical request form : Technical request
• You find your part but this one is unvailable? Please, ask to our team what is the solution to repair your hot tubs. If we have not the same part we probably can give you a solution with another part.
  Believe in our Boospa experts :) !

There are several ways to find your headrest at BOOSPA website :

• First of all, try to access our category Pillows and Headrests

Then filter the headrests by size (in millimetres) and/or by type of fixing. Note that there is a possible margin of error of +/- 2 mm.

• If you still cannot find your headrest in the list, please try our search engine for headrests.

Discover models of suction cup and universal headrests compatible with any hot tub.

If after searching through our various categories of Spa filters, you still can't find the right one for your whirlpool, you can access our Filter search engine.

Please, note that a difference of +/- 2 cm in length or width is not prohibitive. This difference can be induced by the different moulds used by the filter manufacturers. It does not change its compatibility to your spa.

If you are looking for a part of a jet assembly, that part may no longer be available and you may need to replace the entire jet. Here are the steps to take to make the replacement :

If you still can't find what you're looking for after browsing our Jet and jet sleeve parts we can still help you.

Not all cover lifters available on the market are compatible with every spa. Certain criteria must be met.

Please consider the following elements when choosing your cover lift :

• Level (built-in, semi-built-in or simply standing): This is an important criterion for the positioning of the fixings of your cover lift but also on the height available to accommodate your cover.
• Location of the spa (Check the clearance available on the side where you want to position your cover lift). A clearance behind the spa is necessary to tilt the cover. This is indicated on most of the article sheets.

Example :

Access our full range of spa cover lifters.

If, despite your search, you still cannot find your massage pump or circulation pump on our website, please click on the button below and provide us with the following information :

• Make, model and year of the spa (if known)
• Photo of the whole pump (as setup in the spa if possible) so we can see it's entirety including the water or air connections.
• Photos of any labels or markings on the pump e.g. showing power ratings, voltages (mono or 3 phase) etc.
• What kind of pump is it e.g. massage, circulation or other pump.
• Dimensions (length, width,height, diameters of water or air connections) :

• D1 - Diameter of the outlet pipe fitting (mm)
• D2 - Diameter of the inlet pipe fitting (mm)
• D3 - Diameter of the motor body (mm)
• L1 - Length of the motor body (mm)
• L2 - Length of the motor body PLUS wet end (mm)

If the part you are looking for is no longer available or obsolete, we will try to offer you a replacement part.

I couldn't find my pump

The piping implemented in the majority of spas uses the imperial system unlike the swimming pool world which mostly uses the metric system to measure the outside diameter of a pipe.

The price of pipes is always calculated per linear meter. (€/meter)

The most common dimensions in the spa world are :

Discover our large catalogue of manifolds and spa fittings.

But if you can't find your spare part in our catalogue, press the button below.
However, we need some additional information in order to proceed with its/their identification :

• Please see our catalogue of spa covers available in stock.
  Please note that the slight differences in measurements between the spa and the cover do not affect the suitability of the cover on your hot tub.
  The range of adaptability we apply is -3cm / +5cm, this limit guarantees a perfect isothermity with your spa.
• Secondly, if none of our covers in stock are compatible with your hot tub, please try to make a customised cover.
• Please fill in this form if you are looking for a custom-made cover for swim spas.

• Item's id. You can find them bellow each title/label on the different item's pages.
• Identify your spa's model and spa's brand (if possible)
• Don't hesitate to take dimension of the original part. These informations can help us to check the compatibility with the selected part.
• Then, take different pictures of your part that you can send us if necesary
• Contact us by phone +33 2 53 35 41 49 or by email at contact@boospa.com

• Please see our catalogue of spa bag/cover bag
  These bags fit the standard dimensions of many spa models.
• If none of our covers are compatible with your hot tub, please fill in our quotation form for custom-made protective cover bags to get the cover that is 100% compatible with your spa.

Unfortunately, the item you have requested is not available anymore. We are therefore unable to supply this product.

You will need to replace the entire Hot Tub control system as there is no intercompatibility with any other item.

Could you please confirm the following information :

• Add the item to your shopping cart by clicking on the button "Add to cart" on the item webpage. If the button isn't displayed, you need to choose a variation or the item isn't available.
• Next, continue your shopping if you want add another item(s).
• When you have finished, go to your shopping cart by clicking on the icon at the right top of your screen.
• If you're not logged, click on the button "Login" to validate your shopping cart or to create your Boospa account if you don't have a Boospa account.
• Validate your cart with the button "Proceed to checkout"
• Then, choose your shipping method.
  At this step, you can modify the shipping adress or the invoice adresse for your order. If you are a spa or swimming pool profesional and if you 're not in France, please verify the VAT number field is filled on the shipping adress.
• Next, choose your payment method, and check the check box (Terms and conditions of sale)
• When your order is validated and payed, you will receive a confirmation email for your order
• If you have chosen a payment by wire transfer or cheque, the process to send us the payment will be sent by email.
  When we'll receive your payment, we'll validate your order.
• You can check all of your orders on you customer account.

• If with all your researchs, you don't find your item. Don't worry, our team will help you. Contact now our customer service by submit to this technical request form : Technical request
• You find your part but this one is unvailable? Please, ask to our team what is the solution to repair your hot tubs. If we have not the same part we probably can give you a solution with another part.
  Believe in our Boospa experts :) !

• The item is available : you will see "In stock" on the category page or on the item page Be carreful, for article with variation, the main item will be showed in stock if one of his variations is in stock.
  It doesn't mean all variation are in stock.
  To know if your variation is in stock, it's important to select it. The delivery time will be update
• The item isn't in stock, a delivery time is displayed ton the item page (with the COVID, we had to remove the delivery time, if you want delay more accurate, please, contact our customer service. The main part of spa's manufactories is in USA or China, it's possible that delay could change suddenly.
  Please, forgive us for possible delays.

• To treat fastly your order, we'll ask you to create your Boospa accoun if you don't have it.
  We are lot of calls,it could be more easily for us to find your account on our database to prevent all typo on your adress or email.
• Go to create your account following this link : Make a Boospa account
• Identify the different items id you're looking for. You can find them bellow each title/label on the different item's pages.
• Next, contact us by phone +33 2 53 35 41 49 or by email at contact@boospa.com to proceed to the payment
• Don't hesitate to ask confirmation to our team if you have any doubts about your the item ordered, all our agents have strong technical knowledge about spa/hot tubs..They can ask special request to our experts.

• When you have to select your carrier, select it and go to the link "CHOOSE A DIFFERENT ADDRESS".
• If the new adress was alread used in a previous order, you'll can select it easily on the list
• If it's a new adress, you can create it at the end of the scrolling menu
• When you'll validate your new adress, you can select it just above

• You order wasn't been sent : Please wait the shipping of your order. Our system can generate the invoice only when the order leave our warehouse
• Items seem to miss on my invoice : We sent you the first part of your order, items probably not in stock and we choosed to send you all articles in stock. The first invoice match with all items we sent. If you received the second part of your order but you didn't received the second invoice, contact us at contact@boospa.com
• I received my complete order but i don't find my invoice : Go on your customer account on our website. Go to your order in your order history. Check de order details and click on Download to download your invoice.

• Go to the login pageMy account
• Choose "Already customer"
• Cliquez ensuite sur "Forgot password?"
• Fill the field with the mail adress you used when you have created your account.
• An email will be sent with a link to regenerate your password
• Please, verify you "junk box" if you didn't receive this email.

• You don't have a Boospa account? Go on the following link : Mon compte
• Choose "New customer"
• Choose next "Professional"
• Fill all the fields (First Name, Last name, Email, Password, Company, Siret)
• Choose next at the question about your activity : "Are you a spa and/or pool dealer?"
• Then, fill the other field about your activity. These informations will be checked by our customer service to validate or decline your submission.
• When you validate the form, our customer service will go back to you fastly.

• You already have a Boospa account but don't have your Boospa Pro access? As a spa or pool dealer, you can ask to upgrade your account to Boospa Pro access.>
• You just need to click on the following link : I ugrade my Boospa account to a Boospa Pro account
• Be carreful, this request is only available for spa or swimming pool dealer or manufactory.
• Then, fill the form
• When all informations will be sent to us, our customer servcie will go back to you fastly.

• You filled the VAT number field on EACH shipping adress.
• Make sure your VAT number is correct. Correct format : (2 letters + 11 numbers)
• The invoice without VAT is possible only if the shipping adress is in a country in EU , France exclude.
• If all these conditions are checked, make sure the price of your order is without VAT
• If you always have the VAT include, don't hesitate to contact our customer service by phone +33 2 53 35 41 49 or by email at contact@boospa.com

• You can use it fully or partially as your choice.
• This wallet can't be used to pay shipping cost.
  Example : If the amount of your order is 25€ (products) and 12€ (shipping cost), ou can only use 25€ from your Boospa credit balance.
• Your balance is appearing in 2 solde de votre compte apparaît à 2 spots : in your customer account and in the shopping cart
• To use you Boospa credits, go on your shopping cart and fill the amount you want to use in the correct field.

• You can access to our terms and conditions of sale at the bottom of each page in the "help" section "Terms and conditions".
• These conditions have to be accepted when you confirm your order in our website.

• Go on the bottom of each webpage in the section : "Newsletter subscription". Just fill you're email adress and click to "Send" button.
• You can submit to our newsletter plan by checking the checkbox : "If you would like to be informed by e-mail of our offers, please tick the box." when you create your Boospa account.

• Yoy have an order in progress
• You don't pay an invoice
• You have a credit balance on your boospa account (Money pot)
• You have a request return in progress or your after sales request isn't solved

• But, you can pay your order outside the website. On a custom order with our agent, this one can make the payment with you by phone if you want.
  We ask you to prepare your order (create your Boospa account and add items on your shopping cart) before contact us
  Next, Contact us by phone +33 2 53 35 41 49 or by email at contact@boospa.com.
• Several orders can't be paid by the website. Special orders need a custom quotation. In this situation, our team will send you a link to pay your order by email or by SMS.
• A problem to pay your order? Don't hesitate to contact us for more informations.

• Add items to your shopping cart
• If you have money pot, a frame YOUR BOOSPA CREDIT is displayed on the right of your screen
• This frame is showing you total amount of your money pot and the amount of your credit you can use on this order
• Enter the amount you want to use to pay this order and click on "ADD" button.

• Add items to your shopping cart
• Select your carrier
• Select CHECK at the payments slection
  
• Don't forget to check the check box "I have read and i accept the General Conditions of Sale"
• Then, click on Validate and pay my order
• Send us in a letter your check with the amount of your order. Fill ATD BOOSPA at the beneficiary field and send this letter at this adress : 3 impasse Sirius ZI Vega 44470 Carquefou France
• Don't forget to join the order's id
• When we'll receive your check, we'll validate your order and we'll send a confirmation by email

• Add items to your shopping cart
• Select your carrier
• Select BANK TRANSFER at the payment selection step
  
• Don't forget to check the check box "I have read and i accept the General Conditions of Sale"
• Then, click on Validate and pay my order
• Next, make your bank transfer to A.T.D AIR TOOL DISTRIBUTION. Our IBAN : FR76 1695 8000 0157 3483 2553 191
• Don't forget to join the order's id in commentary
• When we'll receive the confirmation of our bank, we'll validate your order and we'll send a confirmation by email

• The payment in severa instalments is possible only for order with an amount between 100€ and 3000€
• You can pay only with a credit card with an expiration date older than the last instalment
• These credit card are not compatible Maestro, American Express and e-cards
• Your shipping and invoice adress are in France
• You'll have an immediate answer, without signature, contract or printing
• Additionnal charges will be applied on your order. The amount will be automaticaly calculate, it depends of the order's amount.

• DPD : Our principal partner. DPD ship all your orders in France or Europe
  2 kinds of shipping is availlable with DPD :
  • DPD Predict : Shipping to a private adress or to a business adress in France or Europe
    The shipping cost for a delivery in France is 3€ TTC but if the total amount of your order is more than 50€ we offer you a free delivery. If you are not in France, the delivery cost will be automaticaly calculate
  • DPD Pick Up : DPD has more than 6000 relay point in France. There is at least 1 relay point less than 15 minutes your are. 98% or relay points are open the saturday. This option is free in France
• Colissimo : One of our customer in France apprceciate this carrier. you can use it for order less than 30Kg, or when you need to ship order in specific country only ship with this carrier.
• DHL : it's our express carrier. In France, DHL can deliver your parcel the next day if you order before 3.00 pm. You can select this carrier at the carrier selection step.
  
  The delivery for the next day is only possible if all items you ordered are in stock
  DHL is availlable for shipping in switzerland, in several country in Europe and DOM TOM
• Tracked letter: In some cases, when your orders have small parts, when can us a tracked letter from "La Poste". This shipping is more fast and you can receive it directly on your mail box.
• Geodis: When your order has huge and heavy products products : spa covers for example, Géodis is the best carrier to deliver it.
• Click and Collect: You can pick up your order in our warehouse in Nantes (Carquefou)
• Divers: We can work with independant carrier for special delivery (hot tubs delivery for example).
  Furthermore, we can use your own carrier, don't hesitate to call our customer service to use it.

• Please, add all items what you need on your shopping cart
• Proceed to the checkout and select the following carrier : BOOSPA / In-store pick up
• At the payment step, select : Bank transfer. Even if you wand to pay your order by credit card, it's important to select this payment option. Our customer service will have access to your order and will modify it with the correct adress and the correct quotation.
• Validate your order and identifiy the order's id
• Contact us by phone +33 2 53 35 41 49 or by email at contact@boospa.com
  Give your order's id to our agent and ask him to ship to a forwarder
• Give all informations to our agent to contact your forwarder ( Adress, phone number and email)
• We'll make all modifications and give you a new payment link to proceed to the payment. A payment by Bank transfer is possible

• You receive automaticaly the notification when the delivery status is updated by the carrier
• You can access to the delivery status tracking on the order details in your customer account :
  
  
• Finaly, you gan go to this page : I track my BOOSPA parcel
  Fill your parcel number or your email adress + zip code of your shipping adress to access easily to your tracking page

• Add items to your shopping cart
• At the carrier selection step, click on the carrier BOOSPA - In-store pick up
  We have a warehouse in France, our adress is :
  BOOSPA - 3 impasse Sirius ZI Vega 44470 Carquefou France
• Validate your delivery and proceed to the payment with you favorite payment method
• If all items off your shopping car have the label "In stock", You can go now in our warehouse during our open hours : Monday to Friday 9h00 am to 12h30 am and 1h30 pm to 6h00 pm to pick up your order
• If one article is missing, we'll contact you asap when your order will be complete

• I'm a private customer and I choose a delivery in France : The total amount of your order include VAT.
• I'm a business customer with WITH VAT intra-community number and I choose a delivery in EU : The total amount of your order exclude VAT
• I'm a business customer with WITHOUT VAT intra-community number and I choose a delivery in EU : The total amount of your order include VAT. If you have a VAT intra-community number, fill it on EACH new delivery adress.
• I'm a private customer and I choose a delivery not in France or EU :The total amount of your order exclude VAT. Be carreful, you'll have to pay tax and duties at the custom service in the delivery country We don't know the amount of these duties or tax. If you want more accurate informations, please ask to the custom service of the delivery country.
• I'm a business customer not in France or EU and i choose to deliver my order in my forwarder in France : The total amount of your order exclude VAT, but it's not automatic, you have to contact us to remove the VAT in your order.

• Go to your customer acount on our website
• Go toMy orders, click on "See detail" on the selected line
• Click on the button : Return / cancellation request after the products list
  
  If the button isn't displayed, you're no longer able to return your product (out of time or a return request is already opened for this order). Contact our after sale service for more informations
• Check the boxes of articles you want to send back us and the quantities
• Also indicate the reason why you want to send back these items"Wrong product, too small, too large,etc..."
  
• When your return request will be validated by our customer service, you'll able to access to your request on the tab My returns in your customer area.
  The statut of your return will be changed when our after sale service will receive your package.
• Don't send back your products right away! When our after sale service will receive your request, they send you the complete procedure

• I have just received my order, I check the package in the presence of the deliveryman and I notice that it is damaged :
  In this case, you must refuse the package. Indicate on the delivery note the reason for refusal, specifying the problems with the item.
  Then contact our customer service department and tell them that you have refused delivery of your order.
  They will contact the carrier and re-deliver your order as soon as possible.
• I have just received my order and despite my careful inspection, I noticed that one item was damaged after I had accepted the delivery :
  Contact IMMEDIATELYour after-sales service by attaching pictures of the damaged item.
  Our after-sales service will inform you of the procedure to be followed (sending a registered letter to the carrier within 24 hours of receipt).
  This is a long process, so we ask you to check and, if necessary, refuse the delivery if the items are damaged during transport.
• I have just received my order, I have not been able to check it because the package was given to me without a signature, I notice that one item is damaged :
  Simply contact our service department and explain the situation. Also take pictures showing the problem.
  If you have not signed for anything, we can hold the carrier responsible and send you a new package quickly.

• Take several photos of the following elements : ( Old part, new part, picture of your hot tub, picture of the control panel, picture of the location of the part + other elements that you think are relevant to send us)
• Make, model and year of purchase of your hot tub (if known)
• Order number accessible on your customer area

• In the first instance we will need to assess if we can take back your item.
  Please refer to the section My item does not fit ? I want to return it. Items must be fit for resale as new, so please take care when installing your equipment.
• We then need to determine the cause of your breakdown. Then send us a technical request so that we can make a diagnosis : BOOSPA technical request
Indicate the symptoms of the breakdown by attaching as much information as possible (make, model, year of your hot tub, reference of the authentic part, etc...)

You can also send us pictures of your installation. A mistake can happen quickly, it is possible that the material has not been installed correctly.

• Pending confirmation : You have just made your request and it has not yet been taken into account by our after-sales service. The processing time can be from 24 to 48 working hours depending on the number of customer requests. We invite you to wait a few days and to come back to us if the status does not change within 7 days following the creation of your request for product returns
• Waiting for the package : The request has been taken into account by our after-sales service, and they have sent you the procedure for returning the items. We are currently waiting to receive your package on our platform.
• Return completed :We have received your package and refunded your payment by crediting your BOOSPA account or by exchanging your item according to your request.
• Return rejected : The return of your item has been rejected by our after-sales service. We invite you to check your emails to see the reason for the rejection.