How does it work?
Step 1: Online request
Submit your service request via our online form. It's free and without obligation.
Step 2: Preliminary diagnosis by phone or email
After receiving your request, one of our spa experts will contact you within 24 business hours to discuss your needs and schedule a video call to carry out an initial diagnosis. This step allows us to better assess the issue and prepare the necessary tools for the home visit, reducing the risk of an unsuccessful intervention!
Step 3: Scheduling the visit with a technician
Once the preliminary diagnosis is complete, we’ll schedule a service date together with one of our qualified technicians located in your area.
Step 4: Preparing the spa for the visit
Before the scheduled visit, please prepare your spa by making sure the equipment is easily accessible for our technician. This will make the repair process smoother and more efficient.
Step 5: On-site spa repair
On the day of the appointment, our technician will come to your location to carry out the repair of your spa.
Step 6: Your spa is ready to use!
After the repair, your spa will be fully operational again. We’ll also provide maintenance tips to help ensure its long-term durability and proper function.
Frequently Asked Questions
What types of spas do you repair?
We are qualified to repair all types of massage and swim spas, whether built-in or portable, across all brands and models.
We do not service inflatable spas, regardless of brand.
How long does it take to repair a spa?
The duration of the repair depends on the nature of the issue. We strive to work quickly and efficiently to minimize any downtime.
Do I need to be present during the spa repair?
It is recommended that you be present to answer any questions the technician may have. Additionally, please ensure that the spa equipment is easily accessible before the visit to facilitate the technician’s work.